Frequent Questions

You will be able to play more games and benefit from extra features if you download the casino software. It’s really like having a full casino right on your computer.

It depends on the speed of your Internet connection, but as a guideline the casino software download will take:

DIAL UP: About 8 minutes.
BROADBAND: About 30 seconds.

Whenever new games are available they will automatically download onto your computer.

How do I get the Fortune Lounge Personal Messenger?
You can download the Fortune Lounge Personal Messenger here. It’s free.

When you install the casino software you will be asked if you would like to install a “Real User Account” or a “Guest User Account”.

When you register an account you will be asked to complete information that will help us personalise offers and bonuses for you. Please fill this information in as accurately as possible. Your information is 100% private and secure and will never be sold.

How do I install the casino software?
Once you have started the download, click on RUN twice, accept the End User Licence Agreement and select the type of account you want to register (Real or Guest). The install wizard will take you through the easy install and registration process.

How do I uninstall the casino software?
You can uninstall the software by clicking on:
Start -> All Programs -> Platinum Play Online Casino -> Uninstall

Please complete the survey that pops up and let us know the reason for uninstalling the software. Your valuable feedback will help us make improvements.

How do I reinstall the casino software?
Simply visit http://www.platinumplay.com/ and click on “Download Casino” or go here.

Please note that you will not be able to register a new account on the same computer – when you reinstall the software your original account will still be available.

When you play for real money you will need to buy casino credits.

The Banking section in the casino software is your virtual cashier – from here you will be able to buy credits and withdraw your winnings.

Apart from your MasterCard or Visa credit card, there are many other options for you to choose from when buying casino credits, depending on where you live in the world.

Click here for a list of deposit options specific to your region.

The minimum deposit amount at Platinum Play Casino is $20.

Platinum Play Casino offers you more than 150 games if you are playing Instant Play or nearly 300 games if you are playing the downloaded casino software.

If you are new to playing casino games, we highly recommend our Platinum Play Game Guides to get you started.

Find out more about the various games at Platinum Play.

There are various withdrawal methods available depending on where you live in the world.

Click here for a list of withdrawal options specific to your region.

If you decide that you would like to REVERSE a request to withdraw your money, you can do so easily from the Banking section in the casino software.

Please note that before you can withdraw any comp or bonus amounts you will need to meet certain wagering requirements.

Click here to view a step-by-step guide to claiming your new player bonus.

Platinum Play Casino is jam-packed with lucky draws, promotions and bonuses – simply start playing and you will be notified via email about all the opportunities available for winning great prizes.

GREAT WAYS OF WINNING

International Casino Games
International Slots League

Click here to see some of our previous winners.

Choosing to take part: let us know that you would like to take part in a particular promotion by clicking on the “Enter Here” button in the email or in the casino pop message (the Message of the Day) or in the message that appears on the Fortune Lounge Personal Messenger.

Taking part in multiplayer tournaments:
Currently tournaments are only available on Royal Vegas software. Like Platinum Play, Royal Vegas is part of the Fortune Lounge group of online casinos.

Click here to download and install the Royal Vegas software and to open a Royal Vegas account.

Click here to find out more about taking part in International Slots League multiplayer casino tournaments.

CASINO BONUSES

Sign up bonuses
New players are eligible for a once-off welcome bonus.
Click here to find out more about the current sign up bonus at Platinum Play.

Deposit bonuses
You may receive a “deposit bonus” or “purchase match” from Platinum Play casino from time to time.

A deposit bonus is a discount you receive when buying casino credits: you get extra credits for free after you make a deposit.

e.g. You receive a deposit bonus of 10% on $100, this means that if you make a deposit up to the amount of $100 you will receive 10% of your deposit amount in extra credits.

YOU BUY: $100 in credits
DEPOSIT BONUS: 10% (i.e. 10% of $100 = $10 extra)
MONEY INTO YOUR ACCOUNT: $100 original deposit PLUS $10 deposit bonus = $110

Deposit bonuses can be taken for deposits you make across Fortune Lounge casinos i.e. you can buy credits at various Fortune Lounge casinos and you will receive your deposit bonus for the accumulated sum of your deposits across these casinos.

Please view the terms and conditions related to promotions and bonuses.

Bonus Account:

When you receive a bonus from Platinum Play, it is paid into your bonus account. This account is separate from your regular casino account (cash account). In order to cash out the credits in your bonus account, you need to wager your bonus amount a certain number of times, according to the Platinum Play terms and conditions, before it moves from your bonus account to your cash account. You may cash out credits in your cash account, but not your bonus account.

Find out more about the bonus system.

Important:
Please note that you will only be able to download and install the Platinum Play Casino if your computer‘s operating system is Microsoft Windows^TM. Linux and Mac OS are not yet fully supported.

Minimum requirements:

• Pentium III 800 MHz processor or greater
• 128 MB of system memory available
• 32 MB of video memory
• 800 x 600 video resolution (16 bit colour)
• 500 MB of available hard drive space
• Standard mouse and keyboard
• Internet access with at least 56 KBps connection speed

Recommended requirements:

• Pentium IV 1GHz processor or above
• 256 MB of system memory
• 64 MB of video memory
• 800 x 600 video resolution (16 bit colour)
• 800 MB of available hard drive space
• Standard mouse and keyboard
• Internet access with broadband connection