Platinum Play is a member of the Fortune Lounge
Group of Online Casinos.
All casinos in the Fortune Lounge Group must adhere
to our high standards and principles. When you play
at a Fortune Lounge casino, you're assured of high
levels of responsibility, security and service excellence.
This is our Player Promise - our guarantee to you.
At Platinum Play, we endeavor to ensure that:
Bonuses and promotions:
- All opening offers will be paid out within the timeframe specified in that casino's Terms and Conditions
- We offer you the best tournaments and promotions possible
- We clearly communicate and uphold all promotion mechanics
- Where applicable all wagering requirements related to bonuses, as well as any terms and conditions, will be communicated to you clearly and concisely
- We announce promotion winners in good time and ensure that all prizes are fairly allocated and given on the specified date.
Customer Service and Support:
- You have access to a range of support channels and that your query is dealt with according to your preferred channel of communication
- Your queries are dealt with swiftly and to your satisfaction.
Contact the Floor Manager on FloorManager@Casinodesk.com if you feel you need to escalate your concerns.